Frequently asked questions

Can my delivery be sent to a PO Box?
Yes, through Australia post we can post your item/s to any PO Box within Australia.
Do you ship worldwide?
We ship within Australia only, although estimated delivery dates will vary depending on what part of Australia you are in, please contact us via email if you are after more information.
How do I know that my order has been placed successfully?
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.
What is the shipping pricing and timing?
Within Australia:
Standard Post (2-5 business days) $10.00
Express Post (1-3 business days) $15.00
*Delays may sometimes occur beyond our control and we will advise you if this happens where we can.
What do I do if I need to return an item?
How to request a return
Returns must be initiated within 30 days of purchase.
To request a return, please email contact@elusivecatch.com.au and include:
• Your order number
• The item(s) you wish to return
• The reason for the return
Return shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
We recommend using a tracked shipping method to ensure your return arrives safely.
Refunds & exchanges
Once your return is received and inspected, we will process your refund or exchange.